Isagenix is committed to providing customers with high-quality, no-compromise products. If for any reason you are not 100% satisfied, you may be eligible to return the product for a refund. The following information constitutes the Isagenix Return Policy.

If you received damaged or defective product(s), please contact the Isagenix Customer Care Department immediately. Isagenix can replace those products at no charge in lieu of a refund.

To initiate a return, please email returns@isagenixcorp.com or call the Isagenix Customer Care Department at 877.877.8111. When contacting us, you will need to provide your Isagenix Member ID or invoice number. We will then provide you with a Return Merchandise Authorization (RMA). Isagenix reserves the right to decline a refund if a Return Merchandise Authorization (RMA) was not issued prior to returning the product(s).

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Isagenix Return Policy For Retail Customers

As a Retail Customer, you have 30 days from the date of purchase to initiate a return for a refund of:

  1. Your initial order of product placed, opened or unopened.
  2. Any consumable item in the order that you are trying for the first time, opened or unopened. This applies to any order that you place.

The following items are non-refundable, except as required by law: shipping fees, administration fees, literature and sales aids, discounted or promotional items. You are required to return all opened and unopened containers, as applicable, for a refund.

If eligible for a refund, Isagenix will credit the original form of payment within 30 days of the product being logged as returned by our distribution center. Any BV/PV associated with the product(s) will be deducted once the refund is issued.

Isagenix Return Policy For Associates and Preferred Customers

As a Member, you have 30 days from the date of purchase to initiate a return for a refund of:

  1. Your initial order of product placed, opened or unopened.
  2. Any consumable item in the order that you are trying for the first time, opened or unopened. This applies to any order that you place.
  3. Your first Autoship order for unopened products only.

The following items are non-refundable, except as required by law: shipping fees, administration fees, literature and sales aids, discounted or promotional items. You are required to return all opened and unopened containers, as applicable, for a refund.

If eligible for a refund, Isagenix will credit the original form of payment within 30 days of the product being logged as returned by our distribution center. Any BV/PV associated with the product(s) will be deducted once the refund is issued.

Isagenix Return Policy For Associates with Retail Orders Sold Direct

If your Retail Customer wants to return products purchased directly from you, follow this procedure:

  1. Create a sales slip for the product refund, including the date and price paid by the Retail Customer, and write “Refund” across the face of the order.
  2. Refund the money directly to your Retail Customer and have them sign the sales slip as proof of return.
  3. Contact Isagenix to obtain a Return Merchandise Authorization (RMA) number and instructions for returning the product. You will also be required to provide a copy of the signed refund sales slip.

If eligible, Isagenix will issue a replacement for the returned products within 30 days of the product being logged as returned by our distribution center. Isagenix reserves the right to reject repetitive returns or replacements.

If you have any questions or concerns, please contact the Isagenix Customer Care Department at 877.877.8111.

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